Shipping policy
SHIPPING TIMES AND PRICING
Shipping is calculated at check out.
There is a $6 flat rate for all orders shipped via economy (delivery in 5-8 days, via USPS or UPS grond). We cover part of the shipping cost to try to maintain low shipping rates for our customers.
If you need your order sooner, please upgrade to expedited options at check out.
Priority— $16 for 2-3 day delivery
Express Shipping— $45 for 1-2 day delivery
We ship worldwide and offer two international shipping options:
Economy— $25, delivery in 2-4 weeks via Ascendia (for orders up to $400 only)
Express— $45, delivery in 4-6 days via UPS or DHL.
Delays are beyond our control once your order is in transit. Please keep in mind that if expedited shipping is added and your delivery is running late, we cannot issue refunds for shipping.
PROTECT YOUR SHIPMENT
For both domestic and international orders, we highly recommend that you add Purchase Protection at check out.
Express— $45, delivery in 3-5 days via UPS or DHL.
Import taxes and fees are NOT calculated or included at the time of check out. The payment of such charges is the responsibility of the recipient. These fees are usually calculated by the courier while the package is in transit and posted online to your tracking status, prior to delivery. Please monitor your tracking for such information; you may pay any incurring taxes and fees online or at the time of delivery.
Unfortunately, we do not have information on import taxes or fees; please check with your local customs office for details.
International orders are subject to delays due to customs. If the package is returned to us due to non-payment of import fees or because package has been abandoned or returned to sender, we willl only issue a refund once the package arrives back to us. Please note that shipping fees are not refundable and that it is quite common that such packages (rejected or returned to sender) are never re-delivered to us. Thus, we highly discourage you from rejecting your package or returning it to sender in case you have changed your mind.
As listed above, we highly recommend that you add Purchase Protection at check out. Santa Maria is not responsible for damaged, lost or stolen packages at the time of transit or delivery, if you opt out of the package coverage at checkout.
If you have any issues with your delivery and have not added purchase protection, we will try our best to assist you, but please be ready to reach out directly to the shipping provider and open a claim.
If you have any questions, please email us here.